This Privacy Policy explains how Cycle Savvy processes personal data when you use the website, contact the workshop, or request bicycle servicing and repairs. It also describes the main categories of data, the purposes of processing, and the rights available under applicable law.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some records may need to be kept where the law requires it or where they are necessary for the service relationship.
To exercise a privacy right, use the contact details in this policy and describe the request clearly. We may ask for information needed to verify identity and to locate the relevant records before responding.
Service records are retained for the period needed to manage the workshop relationship, complete the requested work, handle follow-up questions, and meet accounting or legal obligations. When data is no longer needed, it is deleted or anonymised according to our retention practices.
If we make material changes, we will update the policy text and may provide a notice through the website or other reasonable means. The revised version applies from its stated effective date.
We may collect identification and contact details, service request information, bicycle intake and inspection details, quote and approval records, payment-related records, and website usage data. Where needed for workshop administration, we also process notes created during intake, repair, quality check, and collection.
We receive data from service inquiries, booking requests, contact form submissions, phone or email communications, workshop drop-ins, and the intake process. We also generate records from inspection findings, service summaries, approval decisions, and basic technical logs from the website.
We may use essential cookies to support site functions, preference cookies to remember limited settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose.
You can usually manage cookies through your browser settings and, where available, any cookie controls shown on the site. Disabling some cookies may affect form functions, session handling, or other basic website features.
We use personal data to respond to inquiries, manage bookings, receive bicycles for service, assess repair needs, prepare and confirm quotes, carry out servicing and repairs, record approvals, complete quality checks, provide collection summaries, process payments, maintain business records, secure the website, and meet legal or accounting obligations.
We may share personal data with operational partners that support website hosting, communications, record handling, payment processing, or other workshop functions. These parties are expected to use the data only for the services they provide and to protect it under appropriate confidentiality and security obligations.
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect rights or safety, or support the establishment, exercise, or defence of legal claims.
When GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps before entering a contract, legal obligation, legitimate interests, or consent where required. We limit processing to what is necessary for workshop administration, service delivery, and related compliance.
Where GDPR applies, individuals may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent where processing relies on consent. If a request cannot be fully granted, we will explain the legal reason where appropriate.
